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    38.10 (a conversation with directv)

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    автор | дата 06.09.2013
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    Presented by MINORapocalypse & DeSimone Productions Music by Amanda DeSimone Conversation by Amanda DeSimone & DirecTV Customer Service Directors: Greg Emetaz & Amanda DeSimone Director of Photography: Greg Emetaz Producer: Amanda DeSimone Editor: Amanda DeSimone DirecTV Installer/Assassin: Michael Colucci Dog: Ruby Dee minorapocalypse.com thedesimone.com The conversation contained within the above video was recorded legally in the state of New York. TRANSCRIPT OF RECORDING: Customer Service Robot: Calls recorded for quality. There is an outstanding balance on this account of $38.10. Would you like to make a payment? Amanda: No. Customer Service Robot: One moment while I transfer you. Amanda: I have this bill from DirecTV for $38.10 outstanding. I have no idea what it's for. The last person I spoke to said somehow that they don't know what it is, but I'm supposed to pay this amount. I just want to know what it is... for. Customer Service Rep#1: Basically, we don't know what it's for. Amanda: I mean, there's gotta be some sort of trace of what this is for. Customer Service Rep#1: Yeah, I understand what you're saying, it's just not a... it's not a DirecTV charge, ma'am. It's not something that we're billing you for. Amanda: But it -- it says there's an amount due, and that it's gonna go to collections. Customer Service Rep#1: We can't stop it from going into collections just because they placed the amount on the account. We just don't know what it's for. Ma'am, I want you to remain on the line for me. Amanda: Is there a reason I was transferred? Customer Service Rep #2: I'm not sure, we have to look over the account. You want to know what amount -- was it 38.10 -- was for? Amanda: Yeah. I'm told it's gonna go to collections, but no one wants to tell me what it -- what service this is for. I don't just, you know, hand out money for no reason. Customer Service Rep #2: Yeah, you don't owe us anything. Amanda: So you don't see this 38.10 on, on... Customer Service Rep #2: No, I see the 38.10, but it's a credit on my side. I'm not sure how it says that you owe that. Yeah, you have a zero balance. You don't owe us anything. Amanda: So I no longer have to deal with DirecTV, you're saying? So I shouldn't be getting any more bills for this 38.10? Customer Service Rep #2: Correct. Amanda: All right. Collection Agency Rep: The law requires that we notify you that this communication is from a debt collector. This is an attempt to collect a debt, and any information will be used for that purpose...
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